Customer loyalty and brand engagement are two of the most coveted key performance indicators (KPIs) for nearly every senior business leader. But the process...
Juniper Networks announced early on Oct. 19 its intent to acquire SD-WAN vendor 128 Technology for $450 million. The acquisition is expected to close...
Cloud data lakes are an increasingly critical complement to enterprises’ data warehouses. Their promise now goes well beyond more traditional notions of centralized storage...
Under-the-general-radar but highly successful IT unicorn Celonis had a big day Oct. 14, launching what it called the world’s first execution management system and...
With the continuing challenges of the Covid-19 pandemic, 2020 has been a year of sharp pivots and re-evaluation for enterprise and customer service and...
Artificial intelligence and chipmaker NVIDIA held its fall GPU Technology Conference (GTC) this week in an all-digital format. Like the live version, NVIDIA uses...
According to Merriam-Webster, the word “paradox” is defined as a statement that is seemingly contradictory or opposed to common sense. In the enterprise world...
Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...
The trickle-down effect of enterprise IT is as old as business technology. Vendors have long aimed new innovations at enterprises whose deep pockets and...