Samsung Unveils Mobile Enterprise Services and Support Program
Samsung 360 Services is designed to create a new relationship paradigm between business customers and their technology providers.Samsung has launched a Samsung 360 Services for Business services suite to help enterprises support, manage and bring their mobile and other core technologies together in an easier to manage system. The new service aims to help enterprise customers improve delivery of mobility support, enterprise mobility management (EMM), device deployment, security, applications and device care to end users, while also simplifying the coordination of all the related pieces for IT teams, according to Samsung. "We've listened closely to our customers when they talk about their pain points," Robin Bienfait, chief enterprise innovation officer for Samsung Electronics, said in an Oct. 7 statement. "They struggle to manage the complexities of BYOD and mixed-device environments. Through Samsung 360 Services, we can provide 'one hand to shake' as a technology collaborator with unmatched global reach, a worldwide network of talent and a drive to innovate that is in the very fabric of Samsung." The new Samsung 360 Services for Business suite is being tested in pilot projects today with a number of Fortune 1000 companies, according to Samsung, and will be launched globally in early 2015. The new services and support offering will have a "mobile-first strategy," according to the company. Later, it will be expanded to include technical support, service desk functions, application support, security support, deployment support, enterprise mobile management (EMM) support and extended device repair and warranty support through Samsung MobileCare for Enterprise.