Despite Growth, Apple Falls Short on Enterprise Traction

Despite Growth, Apple Falls Short on Enterprise Traction
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News Analysis: After 30 years of consumer success, Macs are better integrated into business systems than ever before, but Apple still isn't trying to woo a reluctant enterprise market.As Apple Computer reaches the 30-year mark as a successful consumer electronics company, Macs are better integrated in enterprise systems than ever before. But if the enterprise market is paying attention, it isnt expressing this with large Mac purchases. Its also not evident how much Apple cares.

Despite big gains in compatibility with Windows networks, acceptance is hampered by a scarcity of vertical software available for the platform, by a lack of knowledge by IT staff of what todays Mac is capable of, and by a certain lack of attention by Apple.

"What Apple provides is good, but not good enough for the enterprise," said Tom Kemp, CEO of Centrify, a Mountain View, Calif., company that makes Active Directory integration tools for Mac and Linux clients. "If the Mac is going to succeed in enterprise, it has to plug in easily into the existing infrastructure."

Active Directory support is one of the most important areas of enterprise integration, an area in which Apple has made big improvements in recent years. Mac OS X provides single-log-on authentication with Active Directory, allowing users to log on to the network once to gain access to many services.

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Administrators can also set up server-based home directories for Mac users, and configure permissions using Access Control Lists.

"The ability to plug into Active Directory was a huge step forward," said Charles Edge, partner and lead engineer for 318, a Santa Monica, Calif., consulting firm that integrates Macs into enterprise systems.

But there are still holes in Apples Active Directory support, holes partially filled by products like Centrify and AdMitMac from Thursby Software. These products add integration features and dont require networks to run Mac OS X Server. Apple server software uses a version of the open-source Open Directory.

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"People in organizations of 2,000 or 3,000 employees want to fully integrate Open Directory with Active Directory," Edge said. "Apple hasnt fully done it, but has come up with the golden triangle strategy."

The "golden triangle" strategy uses a Mac OS X Server on the enterprise network. The Mac clients run plug-ins for both Active Directory and the LDAP protocol. The Mac client authenticates with Active Directory while getting managed group settings from the Mac OS X Server.

Edge said he thinks that the requirement to run Mac OS X Server to support Macs has not been too much of a burden, as it comes with a bundle of other features, including unlimited e-mail client support, spam filters and a lot of Unix software.

"At $1,000 a seat, OS X Server makes a pretty compelling argument as a server," Edge said. "In the enterprise, people are using OS X Server as a file server for the Macs. Currently, the graphics designers are using Macs to build Web sites, so when they go to host, they go with Mac servers."

Apples Xserve and Xserve RAID hardware has garnered good reviews, as has the Xsan storage software. However, in enterprise, Apples server lineup has not broken out of the Mac niche.

"Rarely do you see Mac servers employed as an intranet server or that kind of thing," Edge said.

Next Page: Macs need more ported apps.

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