Adobe announces LiveCycle Enterprise Suite 2.5 to help enterprises more easily deploy contextual content and applications across screens and devices.
Adobe has delivered a new version of its enterprise toolset,
the Adobe LiveCycle
Enterprise Suite 2.5
Adobe made the announcement on Oct. 25 in conjunction with its
annual Adobe MAX
developer conference in Los
New capabilities in LiveCycle ES 2.5 include enterprise
mobility for improved multiscreen delivery of applications, an enhanced framework
for building enterprise rich Internet applications (RIAs) and real-time
collaboration to empower organizations to interact with customers in more
meaningful, personal ways, said Sydney Sloan, director of LiveCycle solution
and product marketing.
enables organizations to provide their
customers with consistent and contextual experiences across channels and
devices according to their customers' own preferences, Sloan said.
"Many enterprise systems were not designed to deliver
fluid, intuitive experiences online," said Rob Tarkoff, senior vice
president and general manager for the Digital Enterprise Solutions Business
Unit at Adobe. "Businesses are losing productivity among customer-facing
employees, and customers are frustrated with accessing services. Customers
expect to interact with business applications or services in the same way they
do when shopping, connecting with colleagues and friends, or booking a
vacation. Further, the ability to begin a personalized experience at the
desktop and seamlessly continue the task on our mobile devices is imperative.
"Forward-thinking organizations recognize that delivering
these consistent experiences across screens to customers is a competitive
advantage. With the introduction of LiveCycle ES 2.5 and new solution
accelerators, Adobe is enabling businesses to deliver these intuitive
experiences that transform the Web into a true online interaction hub for
customer acquisition, service and communication."
organizations with complex multichannel or multidevice customer contact
requirements, IT systems are challenged to keep pace with mobile and social
customer adoption and meet customer experience expectations, Adobe said. New to
the LiveCycle ES 2.5 family is Adobe LiveCycle Mobile ES
, which extends process management, data capture and content services to
mobile devices, providing true enterprise mobility, Sloan said. LiveCycle
Mobile ES 2 integrates with back-end systems and enables intuitive mobile
experiences for Android, BlackBerry, iPhone and Windows Mobile devices.
Moreover, organizations can provide more social experiences by
creating user-centric RIAs that embed real-time collaboration including chat,
voice, video, screen and application sharing to their customers. For the
developer, LiveCycle ES 2.5 provides a standard toolset and methodology for
design, modeling and development of user-centric enterprise RIAs, Sloan said.
And LiveCycle ES 2.5 enhances a company's ability to improve
customer service and operational efficiency by extending existing business
processes to the point of customer interaction by leveraging the ubiquitous Adobe Flash Platform
and Adobe Reader
"The South African Revenue Service has a well-known
social contract with the public that stipulates we must respond quickly to
citizen requests," said Christopher Belford, chief information officer of
Interfile for the South African Revenue Service, in a statement. "Using
Adobe's solutions, we developed a customer experience that can be used across
multiple channels, from print and web portal, to branch/on-demand print and
offline. The system makes completing and processing taxes faster and easier. We
have not only modernized our processes but have created an intuitive, engaging
experience that matches the needs of South African citizens and positions the
agency as a leader in tax and revenue collection worldwide."