Trio of Solution Accelerators

By Darryl K. Taft  |  Posted 2010-10-25 Print this article Print


Adobe is also announcing three next-generation Solution Accelerators to reduce development time and increase quality of enterprise applications. 

Adobe is releasing its next generation of Solution Accelerators for organizations that want to improve customer experience quickly. Built on LiveCycle ES 2.5, Solution Accelerators kick-start project planning, decrease development time for production applications, and reduce risk with a supportable and upgradable framework. Solution Accelerators provide best practice methodologies, solution templates and building blocks to extend LiveCycle ES 2.5.

The three Solution Accelerators are:

  • Correspondence Management Solution Accelerator: Enables business users to dynamically create personalized communications using preapproved layouts and content to provide consistent, high-quality customer correspondence such as creating a customized claims letter.
  • Interactive Statements Solution Accelerator: Engages customers through communications that embed the power of personalized RIAs in secure PDF formats, including credit card statements, telecommunications bills and electronic invoices.
Moreover, additional enhancements to Adobe's solutions for customer experience management are planned through Adobe's intent to acquire Day Software, a leader in Web experience management for the enterprise, Sloan said.

The company expects to add dynamic and social Web content management solutions, as well as measurement, analytics and visualization tools, into future versions of LiveCycle, providing a platform to create, deliver and optimize customer experiences. Organizations will be able to easily track and analyze customer behavior and process metrics, enabling them to continually hone and improve applications and processes. Day Software's leading Web solutions, when combined with Adobe's existing enterprise portfolio, will enable enterprises to transform customer experiences.

"The German financial services market is extremely competitive," said Markus Humberg, CEO of impuls Systems GmbH, in a statement. "Only by exceeding our customers' expectations in every interaction is impuls able to keep its position as the market leader. Using Adobe solutions, we were able to implement a fully digital enrollment system that allows agents to meet with potential clients online and guide them through the entire process; customers are able to sign and submit contracts digitally from the comfort of their own homes or from their mobile devices while on the go.

"The solution has yielded terrific results-our online sales meetings have a 90 percent closure rate and are two to three times more effective than in-person meetings. impuls will continue to rely on Adobe solutions to deliver superior customer experiences across screens and devices and streamline our complex processes in order to maintain a competitive edge."

Darryl K. Taft covers the development tools and developer-related issues beat from his office in Baltimore. He has more than 10 years of experience in the business and is always looking for the next scoop. Taft is a member of the Association for Computing Machinery (ACM) and was named 'one of the most active middleware reporters in the world' by The Middleware Co. He also has his own card in the 'Who's Who in Enterprise Java' deck.

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