Trio of Solution Accelerators
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Adobe is also announcing three next-generation Solution
Accelerators to reduce development time and
increase quality of enterprise applications.
Adobe is releasing its next generation of Solution
Accelerators for organizations that want to improve customer
experience quickly. Built on LiveCycle ES 2.5, Solution Accelerators kick-start
project planning, decrease development time for production applications, and
reduce risk with a supportable and upgradable framework. Solution Accelerators
provide best practice methodologies, solution templates and building blocks to
extend LiveCycle ES 2.5.
The three Solution Accelerators are:
Moreover, additional enhancements to Adobe's solutions for
customer experience management are planned through Adobe's intent to acquire Day
Software, a leader in Web experience management for the enterprise, Sloan
said.
The company expects to add dynamic and social Web content
management solutions, as well as measurement, analytics and visualization tools,
into future versions of LiveCycle, providing a platform to create, deliver and
optimize customer experiences. Organizations will be able to easily track and
analyze customer behavior and process metrics, enabling them to continually
hone and improve applications and processes. Day Software's leading Web
solutions, when combined with Adobe's existing enterprise portfolio, will
enable enterprises to transform customer experiences.
"The German financial services market is extremely
competitive," said Markus Humberg, CEO
of impuls Systems GmbH, in a statement. "Only by exceeding our customers'
expectations in every interaction is impuls able to keep its position as the
market leader. Using Adobe solutions, we were able to implement a fully digital
enrollment system that allows agents to meet with potential clients online and
guide them through the entire process; customers are able to sign and submit
contracts digitally from the comfort of their own homes or from their mobile
devices while on the go.
"The solution has yielded terrific results-our online
sales meetings have a 90 percent closure rate and are two to three times more
effective than in-person meetings. impuls will continue to rely on Adobe
solutions to deliver superior customer experiences across screens and devices
and streamline our complex processes in order to maintain a competitive edge."
The three Solution Accelerators are:
- Correspondence Management Solution Accelerator: Enables business users to dynamically create personalized communications using preapproved layouts and content to provide consistent, high-quality customer correspondence such as creating a customized claims letter.
- Interactive Statements Solution Accelerator: Engages customers through communications that embed the power of personalized RIAs in secure PDF formats, including credit card statements, telecommunications bills and electronic invoices.
- Managed Review & Approval Solution Accelerator: Enables multiparty participation in content review processes.
