BMC Integrates Remedy, IT Masters Technologies
BMC Software Inc. this week will outline details of the next evolution of its product line, dubbed Business Service Management.BMC Software Inc. this week will outline details of the next evolution of its product line, dubbed Business Service Management. The plans include weaving technologies acquired with Remedy Corp. and IT Masters International S.A., according to sources familiar with the offerings. The Houston enterprise management provider will use the workflow engine acquired with Remedys ARS (Action Request System) as the mechanism to help IT manage processes in better alignment with business objectives, according to sources close to BMC.
BMC will combine its existing application monitoring, database monitoring, systems monitoring and end-to-end response time capabilities with the workflow engine and trouble-ticketing system in ARS. What IT Masters brings to the table is improved correlation and more scalable event management, sources said.