BMC Integrates Remedy, IT Masters Technologies

BMC Software Inc. this week will outline details of the next evolution of its product line, dubbed Business Service Management. The plans include weaving technologies acquired with Remedy Corp. and IT Masters International S.A., according to sources familiar with the offerings.

The Houston enterprise management provider will use the workflow engine acquired with Remedys ARS (Action Request System) as the mechanism to help IT manage processes in better alignment with business objectives, according to sources close to BMC.

BMC will combine its existing application monitoring, database monitoring, systems monitoring and end-to-end response time capabilities with the workflow engine and trouble-ticketing system in ARS. What IT Masters brings to the table is improved correlation and more scalable event management, sources said.

With Business Service Management, BMC will combine asset data with the ability to manage the flow of information from a service perspective. "The ability to know who the end user is, what software and PC they are using, and what impact an event has on that user is huge," said one source familiar with BMCs plans.

The IT Masters acquisition, announced late last month, delivers key correlation technology that allows users to model and display IT infrastructure elements correlated with the services being delivered. BMC had already been reselling and conducting joint marketing activities with IT Masters, based in Leuven, Belgium, with a main U.S. location in Austin, Texas. IT Masters flagship MasterCell event management software is already integrated with the Remedy Action Request System. BMC acquired IT Masters for $42 million. Its $350 million Remedy acquisition closed in November.