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Evaluation Shortlist Microsofts Speech Server 2004 SALT (Speech Application Language Tags)-based speech application server that simplifies development of multimodal applications (www.microsoft.com)

Nuance Communications Nuance Voice Platform Comprehensive VoiceXML-based speech application platform from the leading speech recognition vendor (www.nuance.com)

Genesys Telecommunications Laboratories Customer Interaction Management Platform Broad customer-support application that combines voice-, e-mail- and chat-based customer support (www.genesyslab.com)

Technical Analyst Michael Caton can be reached at michael_caton@ziffdavis.com.

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