Gauging Hosted App Responsibilities
Someday the technology sector will prosper again, and by the time that happens, Response Networks Inc. hopes to have weeded out the pretenders in the hosted applications niche.Someday the technology sector will prosper again, and by the time that happens, Response Networks Inc. hopes to have weeded out the pretenders in the hosted applications niche. With its Pulsar xSP software debuting this summer, said Ivan Shefrin, co-founder of the North Andover, Mass., company, Response will have software to sell to application infrastructure providers, which will resell it as a service. The goal is to help ASPs (application service providers) and their enterprise customers learn whos to blame when a hosted service chain breaksnot just to find out what broke, Shefrin said.
"The ASP needs to be responsible for [service-level agreements], but the infrastructure hes using to deliver that application belongs to half a dozen organizations that he doesnt control," he said. Because SLAs are usually based on availability, not performance, he said, "usually the punishment doesnt fit the crime because the SLA refund isnt equivalent to the amount of business lost."