IBM Debuts Public Service Platform

IBM debuted a new software platform Oct. 30 that Big Blue says is designed to change the way that local, state and national governments manage and deliver services to the public. The IBM Government Industry Framework is a base software platform enhanced by the contributions of independent software developers who are using the platform to build unique applications that address particular issues across government.

This new framework utilizes elements of IBM’s entire software portfolio including WebSphere, Rational, Tivoli, Lotus and Information Management products while leveraging the full range of IBM server and storage products.

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"IBM has decades of experience working with various government entities worldwide and understands the need for a unified approach that helps maximize limited budgets, while meeting a demand for services that has never been greater," Gerry Mooney, IBM General Manager for Global Government and Education, said in a statement. “We are bringing that expertise to a single integrated platform that can now connect different agency teams for real-time views that span the entire government structure, allowing for a quicker, more targeted response as situations of all kinds emerge."

The IBM platform allows governments to utilize the IT technology they already have in place and targets four key areas that will benefit from the deployment of IT solutions aimed at improving processes, collaboration, business intelligence and analytics. The areas include the management of tax and revenue, safety and security, social services and social security, urban infrastructures and transportation and roads.

In maximizing the platform, IBM takes the traditional definition of workstation and expands that to include hand-held devices that allow workers to connect remotely with their colleagues and interact with sensors, video and other information gathering technology embedded in everything from buildings and machines to vehicles, traffic signals and utilities.

The Alameda SS (Alameda County Social Services Agency) is using the new framework as the basis for a first-of-its-kind system for real-time client overviews and activities. The Alameda Social Services Integrated Reporting System will also help identify fraud within the system by redirecting funding from individuals taking advantage of the process, to families in need of the government safety net of benefits.

Using this system, which combines software, hardware and services, Alameda SSA expects to realize $11 million in benefits by improving eligibility determination, managing non-compliance sanctions, and detecting and deterring fraud.

“For the first time we can see into our client activities to help them meet our (federal, state and county) rules for receiving benefits, or redirect funds to families that need our help much more rapidly,” said Don Edwards, Deputy Agency Director of Alameda Social Services Agency. “This milestone demonstrates that states and counties can securely verify that their records reflecting client cases are correct and can be shared. The ability to connect and exchange appropriate common client information will enhance the stability and well-being of our children, adults or elderly, and their families.”