Ironside Automates Fax Ordering
New software automates process of receiving fax orders, in effort to streamline call center operations.Business-to-business software maker Ironside Technologies Inc. on Monday will announce the availability of its Fax Ordering Automation software. Using the new software, manufacturers and distributors will have the ability to automate the process of receiving fax orders, including fax receipt, internal routing, real-time validation of order header and item detail information, and order acknowledgement. The idea is to help companies reduce order-processing costs and increase the efficiency and productivity of call centers, officials in Pleasanton, Calif., said.
The FAO software combines Seeburger AGs Platform and Fax Processing Engine. At the same time, Ironsides integration technology enables the validation of customer, product, inventory and pricing information.