Kana Turns Profit, Onyx Closes Gap

The much-beleagured CRM software industry got some mildly positive news Tuesday in the earnings reports of Kana, Onyx.

The much-beleagured CRM software industry got some mildly positive news Tuesday in the earnings reports of Kana Software Inc. and Onyx Software Corp.

Kana turned a mild profit while Onyx nearly broke even. In a sector where 9- and 10-digit losses have not been uncommon in quarterly reports, both earnings reports offered some hope of future stability.

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Both companies however also saw revenues fall from the prior year period.

Kana managed a modest $118,000 net profit after losing $24.2 million in the fourth quarter of 2001. The Menlo Park, Calif.-based company did however see revenues fall, from $25.3 million to $18.7 million year-to-year. License revenues were hardest hit, falling from $13.6 million to $9.3 million.

Onyx shaved its fourth quarter loss from $10.1 million to $1.7 million year-to-year. Revenues however also fell, dropping from $19.6 million to $17.2 million. License revenue dropped from $6.6 million to $5.8 million.

The revenue news was more positive for contact center software developer Concerto Software Inc. as fourth-quarter revenues for the Westford, Mass.-based company climbed to $25.9 million from $21.9 million year-to-year.

Concerto, formed from the merger of Davox Corp. and Cellit Technologies last January, did take a $4.6 million loss in the quarter though after a $403, 000 profit in the fourth quarter of 2001 after the company took charges for litigation costs, amortization and restructuring.

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