Page Two

By Peter Galli  |  Posted 2002-10-15 Print this article Print

: Microsoft Outlines Lifecycle Support Policy"> For Windows XP Professional, mainstream support will be available until the end of December 2006, when two years of extended support kicks in, followed by a year of online support. Support for this product will end January 1, 2010. This new lifecycle support schedule will apply to the upcoming Windows .Net 2003 server family, slated for release in the first quarter of 2003.
But the news is bleak for Windows 95 and 98 users, as those products remain under the old product lifecycle plan, which means Windows 95 reaches loses support at the end of this year.
Windows 98 and Windows NT 4 moved into a year of extended support at the end of June, which means on June 20, 2003 they will move to online self-help support for a year and then become completely unsupported at the end of June 2004. With regard to Office, Microsoft will continue to offer the current assisted support options on Office 97 through January 16, 2004. Office 97 downloads for security issues will be available through normal assisted support channels at no charge during this time. Web-based self-help support will be available for at least one year after assisted support has concluded, Microsoft said. For Office 2000, Microsoft will continue to offer mainstream hotfix support through June 30, 2004. In addition, no-charge incident support and personal pay-per-incident support will continue through June 30, 2005. Office 2000s extended support period will last from July 1, 2004 through June 30, 2006. Microsoft will also continue to offer mainstream hotfix support on Office XP through June 30, 2006. No-charge personal incident support and personal pay-per-incident support will continue through June 30, 2007. The extended support period for Office XP will last from July 1, 2006 through June 30, 2008. In a statement explaining the Redmond, Wash., software firms rationale for the changes, Lori Moore, Microsofts corporate vice president for customer product support services, said users had asked Microsoft to be consistent and to demonstrate predictability. "The Support Lifecycle policy is designed to establish a clear and predictable policy for product support timelines, to assist customers and business and industry partners with managing their support needs, product planning and information technology planning within their organizations. "Providing a roadmap and a policy based on years, rather than versions, can help enable best practices in planning and budgeting for customers," she said.

Peter Galli has been a financial/technology reporter for 12 years at leading publications in South Africa, the UK and the US. He has been Investment Editor of South Africa's Business Day Newspaper, the sister publication of the Financial Times of London.

He was also Group Financial Communications Manager for First National Bank, the second largest banking group in South Africa before moving on to become Executive News Editor of Business Report, the largest daily financial newspaper in South Africa, owned by the global Independent Newspapers group.

He was responsible for a national reporting team of 20 based in four bureaus. He also edited and contributed to its weekly technology page, and launched a financial and technology radio service supplying daily news bulletins to the national broadcaster, the South African Broadcasting Corporation, which were then distributed to some 50 radio stations across the country.

He was then transferred to San Francisco as Business Report's U.S. Correspondent to cover Silicon Valley, trade and finance between the US, Europe and emerging markets like South Africa. After serving that role for more than two years, he joined eWeek as a Senior Editor, covering software platforms in August 2000.

He has comprehensively covered Microsoft and its Windows and .Net platforms, as well as the many legal challenges it has faced. He has also focused on Sun Microsystems and its Solaris operating environment, Java and Unix offerings. He covers developments in the open source community, particularly around the Linux kernel and the effects it will have on the enterprise.

He has written extensively about new products for the Linux and Unix platforms, the development of open standards and critically looked at the potential Linux has to offer an alternative operating system and platform to Windows, .Net and Unix-based solutions like Solaris.

His interviews with senior industry executives include Microsoft CEO Steve Ballmer, Linus Torvalds, the original developer of the Linux operating system, Sun CEO Scot McNealy, and Bill Zeitler, a senior vice president at IBM.

For numerous examples of his writing you can search under his name at the eWEEK Website at


Submit a Comment

Loading Comments...
Manage your Newsletters: Login   Register My Newsletters

Rocket Fuel