: eService Center 5.5"> Executive Summary: eService Center 5.5
Providing a powerful, intuitive customer interface with a highly complex, unintuitive management interface, RightNows (www.rightnow.com) eService Center may be a headache for some support personnel but will be a welcome tool for customers looking for self-service. Ranging from $35,000 to seven-figure prices for a two-year license, the cost of the hosted option is on par with purchasing service software.
(-) Complex, unintuitive administration interface; common support tasks take multiple steps. EVALUATION SHORT LIST
Epicor Software Corp.s Clientele Self-Service Portal KnowledgeBase Solutions KnowledgeBase.net ServiceWare Technologies Inc.s ServiceWare Self-Service
(+) Excellent customer self-service interface; highly customizable; very good built-in reporting.