Hosted CRM services provider plans to add new functionality for dashboards and foreign language and currency support in coming versions of its service.
NEW YORKHosted CRM services provider Salesnet Inc. plans to add new functionality for dashboards and foreign language and currency support in coming versions of its service.
By the end of September, Salesnet plans to release version 2 of its dashboard, adding full drill-down capabilities. Users will be able to click on graphical presentations of sales data to see underlying data. The current version provides only a graphical interface to reports without drill-down capabilities.
Then by the first calendar quarter of 2003, Salesnet expects to add support for foreign language and currencies. The service is currently used in 39 foreign countries without this support, according to Mike Doyle, chairman and CEO of Salesnet, who spoke to eWEEK at the DCI CRM Conference and Expo here Tuesday.
Doyle did not comment on how many languages and currencies will be supported in this release.
Microsoft is adding support for nine foreign languages in version 1.2 of its Microsoft CRM suite, expected in the fall. Microsoft has the largest booth at the show, though the upcoming version is not being demoed.
Boston-based Salesnet is quietly establishing itself in the hosted CRM space while larger West Coast rivals Salesforce.com, UpShot Corp. and NetLedger Inc. slug it out. Doyle said Salesnet has recently signed a number of four-figure seat deals and boasts an average seat size of 40 seats per installation.