Targeting Small Enterprises
Artisoft Inc. touts its open-standard approach as friendly to small and midsize companies.Artisoft Inc. touts its open-standard approach as friendly to small and midsize companies. The Cambridge, Mass., company recently upgraded its software PBX products to include a call center feature optimized for midsize enterprises. TeleVantage 4.0 provides desktop call control and management, graphical voice mail, messaging, auto attendant, and IP telephony.
The call center offers advanced call routing, seamless support for IP agents, data-driven call priority, multiple view display of agent information and comprehensive reporting.