The Family Service Agency of San Francisco serves 8,000 clients annually—including some of the city's most severely mentally ill residents—at six major service sites with 250 staff members, using funds from more than 60 public and private funding sources. It needed a way to coordinate services so that staff members knew who had been served where. Using Salesforce.com's Force.com platform, FSA built a Client Integrated Record of Care to share information across its six agencies—24 hours a day, seven days a week. The application helped increase the time staff spends with clients by more than 50 percent and reduced time spent on paperwork by 50 percent.