Asus, IBM/Lenovo Top Notebook Reliability Ranking

By Jessica Davis  |  Posted 2009-03-30 Print this article Print

Microsoft is going after Apple in a big way with a marketing campaigned attacking the high price of Macs. The marketing campaign comes at the same time that Apple falls from the top spot in a computer reliability report by solution provider Rescuecom. Asus and Lenovo beat Apple for the first time in the history of the report.

If you are looking for a reliable notebook PC, Asus and IBM/Lenovo may very well be your best choices, not Apple, Hewlett-Packard, Dell or Sony. That's according to the most recent Computer Reliability Report from Rescuecom, based on 15,000 consumer service calls throughout the first quarter of 2009. The rise of Asus and IBM/Lenovo is Apple's loss. Apple had secured the top spot on the list of most reliable laptops at the end of 2008, with the fewest number of service calls, according to Rescuecom, a New York-based reseller of computers and IT services. In the first quarter, Apple slipped into third place. Rescuecom's rankings are based on a proprietary formula that takes into account market share based on IDC numbers and Rescuecom's own consumer services calls for tech support. Although Lenovo separated from the IBM brand nearly two years ago, analysts continue to list the two companies as a joint brand because of legacy systems in the install base.
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Jessica Davis covers the channel for eWeek and Channel Insider. Her technology journalism career began well before anyone heard of the World Wide Web and has included stints at Infoworld, Electronic News/EDN, and the Philadelphia Business Journal. Her work has also appeared on CNN and She has covered hardware, software and networking, as well as the business side of technology. She has won several journalism awards, including a national ASBPE award for best staff-written column, and was named Marketing Computers hardest working tech journalist on their inaugural list of top tech journalists. Jessica can be reached at

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