Additions at Amazon Web Services
Amazon Web Services launched new premium support plans and cut prices on existing ones.Amazon Web Services has lowered usage pricing on current premium support offerings by 50 percent and added two new support plans for developers and businesses of all sizes and technical abilities. The company's existing Silver and Gold support plans provide fast, predictable response times, an unlimited number of support cases and personalized support from AWS developer support engineers. AWS will now offer a Bronze support plan, which includes a low-priced option for developers at $49 per month, and a Platinum support plan, which provides 15-minute response times and dedicated technical account managers to meet the needs of larger enterprises and more complex projects.
Meanwhile, all AWS customers can continue to take advantage of AWS Basic Support, which provides free access to a Resource Center, Service Health Dashboard, Technical FAQs and Developer Forums. To learn more about the range of AWS support options, visit http://aws.amazon.com/premiumsupport/.
- AWS Premium Support (Bronze) - Provides business-day technical support, with response times ranging from 12 hours to 1 business day. Pricing for the Bronze plan is $49 per month.
- AWS Premium Support (Silver) - Provides business day technical support, with response times of 4 business hours for more severe issues. Pricing for the Silver plan is $100 per month or 5 percent of the total monthly AWS use, whichever is greater.
- AWS Premium Support (Gold) - In addition to the benefits of the Silver plan, the Gold plan provides around-the-clock phone support and response times of 1 hour for urgent issues. Pricing for Gold support is $400 per month or 5 percent to 10 percent of the total monthly AWS use, whichever is greater (the percentage decreases with higher volume of AWS use).
- AWS Premium Support (Platinum) - Provides 15-minute response time for critical issues and a technical account manager who will have broad AWS expertise, become knowledgeable about a customer's use case and needs, assist customers during all phases of their AWS use, and serve as a primary point of contact for AWS. Pricing for Platinum support is $15,000 per month or 10 percent of the total monthly AWS use, whichever is greater.