Amazon Web Services launched new premium support plans and cut prices on existing ones.
Amazon Web Services has lowered usage pricing on
current premium support offerings by 50 percent and added two new support plans
for developers and businesses of all sizes and technical abilities.
The company's existing Silver and Gold
support plans provide fast, predictable response times, an unlimited number of
support cases and personalized support from AWS developer support engineers.
AWS will now offer a Bronze support plan, which includes a low-priced option
for developers at $49 per month, and a Platinum support plan, which provides
15-minute response times and dedicated technical account managers to meet the
needs of larger enterprises and more complex projects.
Meanwhile, all AWS customers can
continue to take advantage of AWS Basic Support, which provides free access to
a Resource Center, Service Health Dashboard, Technical FAQs and Developer
Forums. To learn more about the range of AWS support options, visit http://aws.amazon.com/premiumsupport/.
"We're committed to providing our
customers access to world-class technical support, and we've expanded our
offerings to give customers of all sizes a support plan that meets their
needs," Brent Jaye, director of developer support at AWS, said in a
statement. "There are many ways to offer technical support, varying from
charging more for the underlying technology and bundling in support costs, to
decoupling support from the technology costs and offering one or multiple
plans. AWS remains committed to offering developers the building blocks to
succeed without unnecessary bundling or long-term commitments."
The Bronze and Platinum plans bookend
the existing Silver and Gold plans to give developers and businesses the added
flexibility to choose the support offering that meets their needs, AWS
said. All AWS Premium Support plans offer customers of AWS Infrastructure
Services an unlimited number of support cases, with pay-by-the-month pricing
and no long-term contracts.
Details of the plans are as follows:
AWS Premium Support (Bronze) -
Provides business-day technical support, with response times ranging from
12 hours to 1 business day. Pricing for the Bronze plan is $49 per month.
AWS Premium Support (Silver) -
Provides business day technical support, with response times of 4 business
hours for more severe issues. Pricing for the Silver plan is $100 per
month or 5 percent of the total monthly AWS use, whichever is greater.
AWS Premium Support
(Gold) - In addition to the benefits of the Silver plan, the Gold plan
provides around-the-clock phone support and response times of 1 hour for
urgent issues. Pricing for Gold support is $400 per month or 5 percent to
10 percent of the total monthly AWS use, whichever is greater (the
percentage decreases with higher volume of AWS use).
AWS Premium Support (Platinum)
- Provides 15-minute response time for critical issues and a technical
account manager who will have broad AWS expertise, become knowledgeable
about a customer's use case and needs, assist customers during all phases
of their AWS use, and serve as a primary point of contact for AWS. Pricing
for Platinum support is $15,000 per month or 10 percent of the total
monthly AWS use, whichever is greater.
AWS Premium Support is a one-on-one,
fast-response support channel that is staffed 24/7/365 with experienced
technical-support engineers. The service helps customers successfully use
the products and features provided by Amazon Web Services.
Darryl K. Taft covers the development tools and developer-related issues beat from his office in Baltimore. He has more than 10 years of experience in the business and is always looking for the next scoop. Taft is a member of the Association for Computing Machinery (ACM) and was named 'one of the most active middleware reporters in the world' by The Middleware Co. He also has his own card in the 'Who's Who in Enterprise Java' deck.