Collaboration Solutions: On-Premises or in the Cloud?

Posted 2011-04-28 Print this article Print

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How to make it all work 

Collaboration is equal parts process, culture and technology. The best technology in the world will only take your organization so far. To realize the full potential of these new tools, you need to accept that these tools will affect the way some business processes are conducted. You need to accept that these tools will change the way employees interact with each other, suppliers, partners and customers, and that these changes will lead to a change in the organization's culture.

Changing our process for working together, we can forgo the traditional command-and-control hierarchy, enabling us to do more and spend less time in both virtual and face-to-face meetings.

Organizations across the globe are finding increased benefits from collaboration tools when combined with adjustments in culture and associated processes. The integration of collaboration technologies represents the next step in the evolution toward more efficient and automated business processes, while delivering more space for personalization, customization and work flexibility.


Roberto De La Mora is responsible for IP communication solutions at Cisco Systems. Roberto holds an MBA from the Instituto Mexicano Aleman de Capacitacion Industrial y Comercial in Mexico City, Mexico. He can be reached at

Eric Schoch is Senior Director, Product Management at Cisco Systems. Eric holds an MBA from the University of Texas at Dallas. He can be reached at



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