Instead of focusing on the Website's performance from the back end, Coradiant's TrueSight Enterprise Edition appliance gives IT managers a real-time view of what visitors are seeing on the front end.
Coradiant announced a virtual appliance that lets IT
managers monitor Web application performance in real time.
The TrueSight Enterprise Edition
, released on Jan. 25,
allows companies to track what users are experiencing on the Website, the
company said. Based on the original TrueSight hardware appliance, the virtual
Enterprise Edition has been reworked to handle increased traffic volume and to
scale as more Web applications and servers are added internally, according to
Ali Hedayati, Coradiant
's chief operating officer.
The company is "moving from self-contained appliances to
virtual software solutions," Hedayati told eWEEK.
With the Enterprise Edition, companies can become more
nimble because they can scale without buying new hardware or adding more data
centers when deploying multiple Web applications in a short period of time,
Just as customers will not return or will leave before making
a purchase if a real store is too crowded of if it takes too long to
service and check out, customers will leave Websites for the same
Hedayati said. With TrueSight Enterprise Edition, IT teams can monitor
the Website for these kinds of negative experiences in order to fix the
immediately, he said.
Consumers "could care less" how complex the company's
infrastructure or application is, said Milind Govekar, a research vice president
at Gartner. They just want to quickly and easily navigate a site to find and
purchase products and services. "We've
all experienced it; any performance issue can lead to a frustrated end-user and
a simple click to another competitor," he said.
TrueSight works with a combination of collection points and
watchpoints, Hedayati said. The virtual appliance sits on the server and uses
sniffers to collect data about what is happening on the application. As more
applications are added, more collectors and watch points are deployed to gather
and analyze the information, he said.
TureSight can also be used to monitor mobile end-user
interactions, especially as more users do online transactions directly from
their smartphones and tablets, Hedayati said. The Enterprise Edition gives IT
managers a more granular insight to site visitors, such as tracking by IP
address and differentiating between new and returning visitors, Hedayati said.
The companies also have a choice of deploying the collectors on certain Web
applications, not all of the applications currently running on the server, he
said. They can expand the number of applications being monitored by increasing
the number of watchpoints and collectors being deployed, he said.
Customers interested in Enterprise Edition can first see a
demonstration of the product and discuss with Coradiant their existing
applications and business goals, said Hedayati. Coradiant then builds and
deploys a proof-of-concept performance monitoring system into the customer
environment so that customers can evaluate TrueSight, he said. Customers get to
use "real data and real applications" before buying, Hedayati said. Smaller
enterprises "can actually afford" the product, priced around $20,000 to
$25,000, he said. The virtual appliance is also compatible with previous
versions of the hardware appliance, Coradiant said.
Coradiant tested Enterprise Edition with six large
enterprises in August to test a mix of applications, and had a controlled
introduction in December to select customers, Hedayati said. The company closed
11 deals within three weeks, and half of the customers didn't even wait for the
proof-of-concept, he said.