With its recent move to peel back the beta label from Gmail and other Google Apps, Google has admitted that lots of companies aren't comfortable with using beta products.Finally,
our long national nightmare is over. No, I’m not talking about the
economy, that’s still a mess.
No,
what I’m talking about is the misguided and confusing practice of
referring to products as beta that are intended to be used by people
and businesses. In the same week that they announced their
still-far-off Chrome OS, Google made an announcement with more
immediate
effect: namely, that it is finally taking the beta tag off its
Google Apps products. In so doing Google has essentially admitted that
it probably wasn’t a great idea to
pretty much call something “unfinished” and expect businesses to
want to use it.
With this announcement, I get to indulge in a little bit of “I told
you so.” Two years ago, I wrote a column entitled “Beta Products Are Unfinished Business” in which I talked about the growing
practice of Google and other Web-based application vendors calling
a product beta but then expecting businesses to pay to use these services
(or use them at all) for important tasks.
As
I said at the time, and as Google has admitted with its recent announcement,
lots of companies aren’t comfortable with using beta products for
anything more than testing. No one wants to be the IT manager who chooses
a “beta” product to handle an important business task, have an inevitable
problem occur and the have to explain to their bosses why the company
was using a product which, by its own developers' admission, wasn’t quite ready for prime time.
At
first this trend of perpetual betas was somewhat amusing. Lots of people
joked about Gmail’s long beta cycle, like it was an old Saturday Night
Live skit (Generalissimo Francisco Franco is still dead, and Google
Gmail is still beta).
But
lots of other Web application vendors decided to follow Google’s lead
and call their products beta even when they were actively selling
the product to customers. And their argument for calling their product’s
beta was somewhat legit. After all, everyone knows that Web-based services
are being constantly upgraded and don’t tend to have traditional product
release cycles. Calling it beta says that this product is being constantly
worked on and hopefully improved.
This
is true. And everyone who uses Web-based services does know that these
applications are being changed all the time and that users are in
essence constantly “beta testing” the new changes. But if everyone
knows this then there’s no reason to use the beta term. It simply
adds confusion and carries the wrong connotation.
So
just as Google started the trend of perpetual betas, maybe this new
announcement will also end the trend for all vendors and we can see
beta return to its traditional meaning, namely that this is a product
that can be tested and used for evaluation but should not be used for
day-to-day or important business use.
Businesses pick products for lots of reasons: They are looking for products
that solve a business problem, that increase productivity and that give
them an edge. And they want to know that these products are in top form
and that the company stands behind them.
Calling your product beta is the same thing as saying that it’s not ready,
that it is unfinished. Hopefully this practice is now finished, and
businesses can now tell clearly tell which products are ready for prime time
and which are just for testing.
eWEEK Labs Chief Technology Analyst Jim Rapoza can be reached at jrapoza@eweek.com.