Google Blasted over Gmail, Google Apps Outages - Is Google at a Tipping Point?

By Clint Boulton  |  Posted 2008-08-12 Print this article Print

Google Blasted Over Gmail,
Google Apps Outages

10. Is Google at a Tipping Point?

"I've been working in the computer industry for 10 years now, and I am simply ASTONISHED that Google does such a terrible job of handling situations like this. No detailed message about what the cause of the problem is, no ETA until a fix, nothing. It really smacks of a "we-don't-care-about-you" attitude from Google. They need to fix this if they want to be taken more seriously in the workplace," said user Douglas Muth, Aug. 11.

Google isn't supposed to go down. Yet Google Gmail and Google Apps went down for 15 hours Aug. 6 and 7. And on Aug. 11, Gmail went down for 2 hours. Users made their discontent known in discussion boards and blogs, raising the broader question: If they can't rely on Google as their Web platform, who can they rely on?

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