Integrated Business Service Management Systems

By Vikas Aggarwal  |  Posted 2010-09-14 Print this article Print

Integrated business service management systems

Organizations should actively explore deploying integrated network performance and business service management (BSM) systems to connect the worlds of IT and business. Assuming a business process has been described as a set of distinct business services (tasks), a comprehensive and integrated BSM solution would enable an organization to maintain the connections, relationships and dependencies between business services, the applications that comprise them, and the underlying virtual and cloud computing infrastructure.

This BSM solution would link relevant business metrics (for example, order validation success) with application and infrastructure performance metrics (for example, traffic volume, CPU utilization, connections dropped, etc.), recognize service performance trends, and provide alerts to avert potential business service problems.

BSM solutions allow the grouping-within constructs such as "business containers"-of an organization's IT infrastructure to create logical, business-oriented views of the overall physical and virtualized computing network. The ability to link applications and the cloud computing infrastructure with business services using containers enables enterprise network administrators to directly monitor the health of the umbrella business service. Users can drill down to view the status of constituent technical components, as when a business service itself starts trending negatively on a management dashboard or console.

Vikas Aggarwal is founder and CEO of Zyrion. Vikas has been an entrepreneur and senior executive at multiple technology startups over the past 20 years. He was the founder and CEO of Fidelia, a venture-backed IT infrastructure management software company. At Fidelia, he led the company's growth to over 100 customers before their acquisition by Network General. At Network General, Vikas was the vice president of product management and oversaw product strategy through their acquisition by NetScout in late 2007. He can be reached at

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