How to Manage Private Clouds Using Business Service Management
Cloud computing is an enticing model, promising a new level of flexibility in the form of pay-as-you-go, readily accessible, infinitely scalable IT services. Executives in companies big and small are embracing the concept, but many are also questioning the risks of moving sensitive data and mission-critical work loads into the cloud. Here, Knowledge Center contributor Richard Whitehead offers four tips on how to manage private clouds using service-level agreements and business service management technologies.There are hybrid cloud computing models emerging that offer some of the benefits of cloud computing but minimize the pitfalls. These models incorporate what the industry is calling "private clouds." These private, or internal, clouds house all of a company's internal data and applications but, at the same time, give the user more flexibility over how services are rendered.
The move to private clouds is part of the evolution of the data center, from a basic warehouse of information to a smarter, more agile deliverer of services. Data centers started out as self-contained entities and grew into sprawling megaplexes as companies added server after server. Virtualization has consolidated the physical server sprawl, helping companies save on real estate, power and cooling costs. But it creates a new challenge: managing all of the physical and virtual servers, or virtual sprawl. It is harder to manage what you cannot physically reach out and touch.
Technology is here to facilitate this more practical move into the cloud. The following is a guide to how private clouds can be managed using service-level agreements (SLAs) and business service management (BSM) technologies. This guide is not a one-time, linear process. Instead, it's a continuous methodology to bring new capabilities into an IT department within a private cloud framework. The following four steps will arm IT with the tools and knowledge to overcome common cloud concerns and experience the benefits that a private cloud provides.Step No. 1: Prepare