How to Overcome the Challenge of Scale and Automation in Cloud Computing - Must-Haves for Cloud Customers (
Page 4 of 4 )
But those external clouds are growing by the minute and, who knows,
your company may want a piece of those one day too. They are pretty
cost-effective and getting increasingly sophisticated. They also turn
the tables 180 degrees on you, the IT department: all that was your problem down the hall is now their problem in the ether. You’re the customer now and with that come a list of requests. At a minimum, you would like to:
1. Get what you pay for
As a customer of a cloud, you want to ensure that the service levels
you've been promised are being delivered, leverage all the resources
you've ordered, and make use of that VM for every minute it is running.
When you pay by the hour, every hour counts. And if there is an outage
or a problem, you want to be alerted and have a rapid resolution.
2. Track what's changed
Even though it isn't in your infrastructure, the workload is still
your own. To aid in your side of troubleshooting, and to satisfy your
audit processes, changes should continue to be tracked. This is harder
than tracking your own local infrastructure, of course, and
sophisticated tools must be used to automate change audit, providing
both the cloud provider and the customers the level of visibility they
need.
3. Protect your privacy
A public cloud, such as any public resource, is not built for you
alone. But you still want a sense of privacy and isolation, ensuring
that your system is not tainted by communicating with others in the
cloud. Just because it isn't home, doesn’t mean it can ignore the house
rules.
Prognosticators have gotten a bit starry-eyed about the cloud,
envisioning a world in which multiple clouds are at your disposal—where
your workloads run on the nearest, cheapest, fastest cloud and are
easily motioned around the ether. This dream, beautiful in the soft
lighting and morning mist of a good fairy tale, may be somewhere in our
future. Nearer term, companies may build a relationship with a single
cloud vendor. And today, that cloud lives down the hall, encased in the
steel and silicon of your own data center.
To get to tomorrow, we'll conquer today's challenges of scale and
automation, mastering the local before exploring the beyond. Because we
know: if you try to push your problems onto the cloud, things will only
get stormier.
John Suit is principal founder and CTO of Fortisphere.
John founded Fortisphere in 2006, and is responsible for developing the
core technology behind the Fortisphere product suite. Prior to founding
Fortisphere, John was the founder and CTO of SilentRunner, a successful
company that was ultimately sold to Computer Associates.
John has held several leadership positions at both vice president
and CTO levels, and he has invented and launched countless new products
in the security space. John continues to advise the Department of
Defense and Directorate of Central Intelligence in the areas of
virtualization security and management, as well as information
operations. He can be reached at john.suit@fortisphere.com.