IT Must Reinvent Itself

By Keith Jahn  |  Posted 2010-03-29 Print this article Print

IT must reinvent itself

The business just wants the services. They want the right technology-enabled services that help them get their job done. But here's the problem: IT is typically organized around the various technology domains taking in new work via project requests and moving it through a Plan-Build-Run life cycle.

This delivery-oriented, technology-centric approach to IT has inherent latency built into the model, which has in turn created increasing tension with the business it serves.

IT must reinvent itself in such a way that it becomes the central service-sourcing control point for the enterprise or realize that the business will source them on their own. Doing so will ensure that IT can maintain the required service levels and integrations. In order to get there, changes to behavior, cultural norms and organizational models are required.

There are legitimate barriers that stand in the way of mainstream cloud 3.0 acceptance (security, reliability, etc) in the business-but time and maturity have a way of resolving issues and breaking down barriers.

The sky is falling indeed!

Keith Jahn is a Director in the office of the CTO for HP Software and Solutions. During his career as an IT practitioner, architect and strategist, Keith has successfully designed and implemented technology, automation, and service management strategies. He has also led several large-scale transformation initiatives. Keith has a passion for IT-led business effectiveness and has held leadership roles in IT and commercial outsourcing at several Fortune 500 corporations. He can be reached at

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