Cloud Forces a Service-Centric IT Organization
Cloud forces a service-centric IT organization
In order to survive, IT must transform itself from a technology-centric organization (providing and managing assets) into a service-centric organization. Service-centric represents an advanced state of maturity for the IT function, enabling it to operate as a business function-a service provider, structured around a set of products that customers value and are therefore willing to pay for.
These services come into being as part of the business strategy and are organized into a service portfolio. The differentiator between this model and the capability-centric model is that the deliverable is a service that is procured as a unit through a catalog and for which the components (and sources of the components) are irrelevant to the buyer. Contrast this with the capability-centric model where the deliverables are generally a collection of technology assets that are often visible to the economic buyer and delivered through a project-oriented life cycle.
In a service-centric function, the organizing principle is the service. This means that everything is structured around the sourcing, delivery and management of services. Employing a structure similar to a supply chain model, the work associated with the services can be completed using a configure-to-order approach where standard components are used (sourced internally or externally) to quickly fulfill a service request.
The service-centric model will eliminate some existing roles and generate new ones within the IT organization. What emerges is a more nimble, agile IT organization, one that can quickly respond to changing business needs and can compete head-on with commercial providers in the cloud service marketplace.