Page Two

By John Taschek  |  Posted 2003-05-09 Print this article Print

The integration strategy is more fleshed out than in the past, and has an API and significant partners, including Cape Clear Software Inc. and TIBCO Software Inc. uses two methods of encoding for its API—XML-RPC (XML-Remote Procedure Call) and SOAP (Simple Object Access Protocol)—and has a 106-page document that outlines specifically how to encode in each.

Beyond XML-RPC and SOAP, the preferred way of integrating is through one of its third-party partners, such as Data Junction Corp., Cape Clear and TIBCO.

eWEEK Labs likes the openness of the API and the companys partnership strategy. We expect that most people integrating a single application into will use one of the open API encoding schemes. Organizations can also use XML-RPC or SOAP in larger integrations that involve the assembly of complex, disparate products, but a more practical route is to opt for one of the partners.

Executive Summary

Usability Good
Capability Good
Performance Excellent
Interoperability Good
Manageability Good
Scalability Good
Security Good is the dominant hosted CRM solution available today. The company ( is shifting directions to become a business development ASP, but so far it hasnt sacrificed CRM capabilities. has an easy-to-use interface that displays large amounts of data on the screen. The application is also easy to use and quick to set up.

(+) Aggressive strategy for adding modules and development capabilities; easy to use; fast performance; good partner programs.

(-) Too much display data may be a problem; no dashboard capabilities; needs better way to link to financial systems.

Price $125 per user per month for Enterprise Edition.

CRM Systems Go Head to Head:
Labs Director John Taschek can be reached at

As the director of eWEEK Labs, John manages a staff that tests and analyzes a wide range of corporate technology products. He has been instrumental in expanding eWEEK Labs' analyses into actual user environments, and has continually engineered the Labs for accurate portrayal of true enterprise infrastructures. John also writes eWEEK's 'Wide Angle' column, which challenges readers interested in enterprise products and strategies to reconsider old assumptions and think about existing IT problems in new ways. Prior to his tenure at eWEEK, which started in 1994, Taschek headed up the performance testing lab at PC/Computing magazine (now called Smart Business). Taschek got his start in IT in Washington D.C., holding various technical positions at the National Alliance of Business and the Department of Housing and Urban Development. There, he and his colleagues assisted the government office with integrating the Windows desktop operating system with HUD's legacy mainframe and mid-range servers.

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