Zendesk, Startup Panorama9 Team Up for Cloud-based IT Help Desk

By Chris Preimesberger  |  Posted 2012-06-01 Print this article Print

The integration gives small and midsize enterprises a new cloud-delivered, subscription-based, enterprise-grade IT management option.

IT managers looking for an alternative to conventional on-premises management tools now have another option. Panorama9, a Danish-founded company that got on the IT map during the last six years by signing major customers such as IKEA and Orkla, announced on May 30 that it has integrated its cloud-based IT management platform with Zendesk, a well-known SaaS help desk software provider.

The integration gives small and midsize enterprises a new cloud-delivered, subscription-based, enterprise-grade IT management option.

The combination of Panorama9 and Zendesk turns issues detected by Panorama9 into Zendesk tickets, so IT teams can assign each case to the most appropriate party and track each issue from start to finish, the company said. The integrations offer access to Zendesk's case management tools for complete control on how to manage issues in the IT environment.

Any Zendesk ticket created by Panorama9 includes detailed information about the issue, along with useful links to the Panorama9 dashboard. This gives IT pros complete visibility into the IT environment and a powerful set of tools needed to troubleshoot and resolve any issues. The ticket will automatically update as Panorama9 detects any changes to the issue.

Panorama9's dashboard that offers a full view of the system for the IT manager, with real-time tracking and alerts on company assets, IT availability, security vulnerabilities, non-compliant systems, and other features.

Panorama9's subscription-based service has tiered pricing plans -- including a free plan -- to fit businesses of all sizes. Zendesk integration is included at no extra charge for any Zendesk subscriber and Panorama9 user with an active "Small" subscription plan or higher. New users can sign up for a 30-day free trial and deploy within five minutes, the company said.

Chris Preimesberger Chris Preimesberger was named Editor-in-Chief of Features & Analysis at eWEEK in November 2011. Previously he served eWEEK as Senior Writer, covering a range of IT sectors that include data center systems, cloud computing, storage, virtualization, green IT, e-discovery and IT governance. His blog, Storage Station, is considered a go-to information source. Chris won a national Folio Award for magazine writing in November 2011 for a cover story on Salesforce.com and CEO-founder Marc Benioff, and he has served as a judge for the SIIA Codie Awards since 2005. In previous IT journalism, Chris was a founding editor of both IT Manager's Journal and DevX.com and was managing editor of Software Development magazine. His diverse resume also includes: sportswriter for the Los Angeles Daily News, covering NCAA and NBA basketball, television critic for the Palo Alto Times Tribune, and Sports Information Director at Stanford University. He has served as a correspondent for The Associated Press, covering Stanford and NCAA tournament basketball, since 1983. He has covered a number of major events, including the 1984 Democratic National Convention, a Presidential press conference at the White House in 1993, the Emmy Awards (three times), two Rose Bowls, the Fiesta Bowl, several NCAA men's and women's basketball tournaments, a Formula One Grand Prix auto race, a heavyweight boxing championship bout (Ali vs. Spinks, 1978), and the 1985 Super Bowl. A 1975 graduate of Pepperdine University in Malibu, Calif., Chris has won more than a dozen regional and national awards for his work. He and his wife, Rebecca, have four children and reside in Redwood City, Calif.Follow on Twitter: editingwhiz

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