Backup Services 10. To what extent should a site have duplicate backup services and components for credit-card processing or customer service?
The answer depends on how critical it is to process transactions in a timely fashion. When a loss of credit card processing also spells a loss of customers, you may want to consider a second provider. Most small and medium-size companies, however, cant afford a duplicate service. The deciding factor should be a side-by-side comparison of capital outlay versus revenues lost. Surprisingly, you may actually be exposing data to more risk by contracting with multiple providers. No service is completely hackproof, so by mirroring data on more than one service, youre actually raising your risk dramatically.