Using the Outlook Add-In feature, legal or compliance teams can directly search and retrieve archived e-mail based on content.
Data management and protection provider CommVault introduced a software enhancement Nov. 28 that it claims improves the speed and accuracy of legal search and discovery of e-mail housed on Microsoft Exchange servers.
Using this new featurecalled Outlook Add-Inwithin an existing CommVault DataArchiver installation, legal or compliance teams now can directly search and retrieve messages from e-mail archives based on the content in e-mail messages, attachments, instant messages, PST files or SMTP messages. No IT assistance is needed, said a spokesperson for CommVault, based in Oceanport, N.J.
Most e-mail search software searches metadata, such as subject line, sender, receiver or time frame, but doesnt search inside each e-mail document.
Microsoft Exchange servers handle about two-thirds of all enterprise e-mail transmissions, according to IT researchers Gartner and IDC.
E-mail is by far the most frequently requested type of business record sought by courts and regulators. Research by industry analysts at the Enterprise Strategy Group indicates that an estimated 77 percent of organizations involved in an electronic data discovery request say they have been asked to produce e-mail messages.
As a result, IT organizations and legal groups are collaborating on discovery processes that require the search, retrieval and production of e-mail for litigation support.
"By extending its already strong e-mail archive management capabilities, CommVault is addressing the need for simplified discovery of e-mail across the enterprise," said Brian Babineau, an analyst with Enterprise Strategy Group.
"These new enhancements will simplify the work of legal and IT discovery teams tasked with following chain-of-custody requirements and adhering to upcoming amendments to the Federal Rules of Civil Procedure," Babineau said.
With the new Outlook Add-In feature, discovery team members can conduct cross-user, cross-mailbox discovery searches in an Exchange environment through an intuitive extension to the familiar Outlook clientwithout involving IT personnel, a CommVault spokesperson said.
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An authorized user can now access archived data retained on any storage tierdisk, tape, optical or reference archive mediafrom his or her Outlook client, and receive audit-ready reporting of discovery results, the spokesperson said.
The new Outlook Add-In feature for discovery users is an extension of the user mailbox management capability currently available from CommVault. Existing functionality for the CommVault Exchange client allows users to mark items for mailbox archiving, recall archived items, delete items from the archive, and easily search, browse and retrieve retained items archived from their mailboxes.
"Customers who have not implemented e-mail archiving have indicated they spend between 20 and 200 staff-hours per discovery event to recover data in a searchable format," said CommVault Vice President of Marketing and Business Development David West.
"With these enhancements, we reduce data discovery turn-around times by empowering critical discovery users to directly search, retrieve and produce e-mail."
The CommVault Outlook Add-In feature is available immediately to any DataArchiver customer with a valid CommVault maintenance agreement, the spokesperson said.
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Chris Preimesberger was named Editor-in-Chief of Features & Analysis at eWEEK in November 2011. Previously he served eWEEK as Senior Writer, covering a range of IT sectors that include data center systems, cloud computing, storage, virtualization, green IT, e-discovery and IT governance. His blog, Storage Station, is considered a go-to information source. Chris won a national Folio Award for magazine writing in November 2011 for a cover story on Salesforce.com and CEO-founder Marc Benioff, and he has served as a judge for the SIIA Codie Awards since 2005. In previous IT journalism, Chris was a founding editor of both IT Manager's Journal and DevX.com and was managing editor of Software Development magazine. His diverse resume also includes: sportswriter for the Los Angeles Daily News, covering NCAA and NBA basketball, television critic for the Palo Alto Times Tribune, and Sports Information Director at Stanford University. He has served as a correspondent for The Associated Press, covering Stanford and NCAA tournament basketball, since 1983. He has covered a number of major events, including the 1984 Democratic National Convention, a Presidential press conference at the White House in 1993, the Emmy Awards (three times), two Rose Bowls, the Fiesta Bowl, several NCAA men's and women's basketball tournaments, a Formula One Grand Prix auto race, a heavyweight boxing championship bout (Ali vs. Spinks, 1978), and the 1985 Super Bowl. A 1975 graduate of Pepperdine University in Malibu, Calif., Chris has won more than a dozen regional and national awards for his work. He and his wife, Rebecca, have four children and reside in Redwood City, Calif.Follow on Twitter: editingwhiz