Case Study: An overhaul set the stage for a big revamping of the building contractor's IT environment.
It didnt take William Polymenakos long to figure out that his new employer had problems.
When he joined Ecker Enterprises Inc., a Rosemont, Ill., residential and commercial building contracting services company, as technology director in March 2002, Polymenakos said he found an IT environment poised to create real difficulties for the company.
Ecker, which operates in four markets across the country and in job sites dispersed throughout its markets, had taken a decentralized approach to IT.
Hardware and software were overstressed, while inefficient DAS (direct-attached storage) systems and unreliable backups slowed business processes and put data at risk.
Many servers ran at 90 percent of capacity and couldnt support the newer business applications Ecker needed, Polymenakos said. Nightly backups of important data, such as that used by Eckers ERP (enterprise resource planning) systems, were performed locally and failed regularlyand often for several days running.
"If we had a data disaster, we wouldnt be recovering back to yesterday," recalled Polymenakos. "Wed be recovering back to last week or last month. Disaster recovery was a disaster waiting to happen."
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Because each of the companys locationsat the time, it had seven in five stateshad set up its own DAS system, there was no standardization. Upgrades and new-application rollouts, meanwhile, required complete backups of each server. "We sort of took a small-office mentality and took it to a multilocation nationwide company," said Polymenakos.
This situation just didnt work, and Polymenakos said he knew he would need outside help. That meant identifying an integrator that could provide needed technology expertise and product knowledge, he said. Such relationships, he said, are key to Eckers IT strategy, which centers on a lean staff that hires expert help as needed.
Polymenakos crafted a project toward which he was to apply his internal and outsourced personnel. By June 2002, he said, he had Ecker on a path to an IT overhaul that included a move to Microsoft Corp. Windows Server 2003 server and desktop platforms and Citrix Systems Inc. Presentation Server remote access to business information and desktop applications.
But Polymenakos said he had to fix the storage problems first. Without a stable data environment, he said, he was risking major damage to key corporate data should something go wrong during the upgrade. "If I couldnt protect the environment as it was," he said, "all the rest of it became moot."
Meantime, Polymenakos recalled, potential integration partners wouldnt touch the larger Microsoft/Citrix overhaul project. "Theyd say, Well, let me know when you grow up," he said.
"And there was the selfish need of wanting to be able to get an honest nights sleep," he joked.
It was two years before Ecker, with a small staff kept busy by day-to-day IT issues, was able to proceed.
Integrator StorCom Inc., of Geneva, Ill., was eventually brought in to help Ecker design and choose a storage solution.
Before selecting StorCom, however, Polymenakos said he considered other options. These included technology based on Fibre Channel networking, which he deemed too expensive and technically complex; NAS (network-attached storage) systems, which he believed lacked the customization he required; and an upgraded DAS system, which he worried could offer more storage capacity but would leave other issues unaddressed.
"[Ecker was] a typical small and medium-sized business customer," recalled StorCom Sales Director Jeff James. "They wanted to take advantage of storage area network technology, which would give them better disk utilization, a central position of management and a central point of backing up their data."
IP storage area network, or SAN, solutions use technologies such as TCP/IP and Ethernet networking, with which Polymenakos and his staff were already familiar, making them Polymenakos technologies of choice.
"Because we sell multiple products in the storage arena, we try to match specific technologies to the needs of the customer," James said. "What IP SAN did for Ecker was lower the connectivity cost and the additional expertise that was required. It was a perfect fit."
Polymenakos eventually narrowed the choice to two vendors. While he was impressed with a solution offered by LeftHand Networks Inc., he chose StoneFly Networks Inc.s SBA (StoneFly Backup Advantage), an IP SAN disk-to-disk solution that incorporated disk-to-tape backup from Quantum Corp. and backup and recovery software from CommVault Systems Inc.
Ecker is precisely the type of company that StoneFly reaches out to, according to StoneFly Technical Services Director Jack Mok, based in San Diego.
"Our focus really is the SMB market," Mok said. "Were trying to provide high-end solutions to the SMB marketplace. Were able to do that because weve designed a cost-effective solution and because weve got a relationship with CommVault that allows us to provide a formidable solution at an affordable price."
StorCom, meanwhile, helped Ecker with integration and training. "Instead of a stockpile of parts, I had a team of integrators who could step in and make this into an environment," Polymenakos said.
"Its an outsourcing model," StorComs James said. "Basically, we become their chief technology officer and part of their IT staff."
StoneFly stayed in close contact to help create a solution that met Eckers specifications.
The first users were on the system by October 2004. Since then, Ecker has steadily added more: The project is now approximately 60 percent complete. Polymenakos said he expects full deployment of the Microsoft and Citrix technology, with solid backups available, by the end of this year.
Storage upgrades increase productivity.