Intel Upfront About the

By Chris Preimesberger  |  Posted 2007-03-07 Print this article Print

Issues"> Intel Upfront About the Issues To its credit, Santa Clara, Calif.-based Intel is being upfront and transparent about the problems it is experiencing in maintaining and accessing old e-mail records. Its an issue that affects every business that uses e-mail in its daily routine, and that entails just about all businesses—even IT giants.
"I can just imagine the look on the face of the [storage] guy at Intel—or at any company—when hes asked, We have to get this [particular] e-mail out of the [tape] archives, and we have to get it fast," Matt Smith, founder and president of e-mail archiving provider LiveOffice in Torrance, Calif., told eWEEK.
"Its a real needle in a haystack. Theres always a mountain of backup data involving tape cassettes, especially for a company the size of Intel. First, you have to find the right tapes; then, to find specific e-mails on those tapes is a real chore." A typical Microsoft Exchange or Lotus Notes environment (Intel uses MS Exchange Server, an Intel spokesperson told eWEEK) usually has to rely on individual backup, said Alan Armstrong, vice president of product management at e-mail archiving system maker Fortiva. This indeed was the case with Intel. "Backup is expensive, to do it right," Armstrong said from his home office in Toronto. "If you dont have a system in place, you have to rely on your users to back up their own documents in good faith and good practice in an organized behavior. But whenever theres trust involved, youre taking a risk. "You dont trust all your users to sign checks, do you? Yet [many] companies trust their employees to backup their own documents." Fortiva CEO Eric Goodwin told eWEEK that Intels biggest mistake—as is the case with numerous companies—is that e-mail archiving is not considered a core competency. "Im not nasty toward Intel at all," Goodwin said. "I empathize with them. But lets face it: E-mail archiving is a third-class application; its not the CRM [customer relationship management] or ERP [enterprise resource planning] app that is more exciting for IT guys to work on, and which are considered core to a business that relies on SAAS [software as a service]. So companies put their second-tier IT guys on e-mail archiving. Its like, When we get some extra time, then well do the e-mail." LiveOffices Smith agreed that companies often make the mistake of not paying enough attention to archiving their data, so that it can be accessed in a reasonable amount of time. "With the new [FRCP] guidelines, they [Intel] had to tell the court, We just dont have access to these certain e-mails ... our system was not designed to retain it," Smith said. "You throw in human error into the mix, theres just no way for them to find those e-mails. If you dont have a proactive system in place, taking the e-mails as they come in so that theres no chance to have human error, and then placing them into a redundant archive ... then youll have the same issues Intel now has." Next Page: Financial services companies ahead of the curve.

Chris Preimesberger Chris Preimesberger was named Editor-in-Chief of Features & Analysis at eWEEK in November 2011. Previously he served eWEEK as Senior Writer, covering a range of IT sectors that include data center systems, cloud computing, storage, virtualization, green IT, e-discovery and IT governance. His blog, Storage Station, is considered a go-to information source. Chris won a national Folio Award for magazine writing in November 2011 for a cover story on and CEO-founder Marc Benioff, and he has served as a judge for the SIIA Codie Awards since 2005. In previous IT journalism, Chris was a founding editor of both IT Manager's Journal and and was managing editor of Software Development magazine. His diverse resume also includes: sportswriter for the Los Angeles Daily News, covering NCAA and NBA basketball, television critic for the Palo Alto Times Tribune, and Sports Information Director at Stanford University. He has served as a correspondent for The Associated Press, covering Stanford and NCAA tournament basketball, since 1983. He has covered a number of major events, including the 1984 Democratic National Convention, a Presidential press conference at the White House in 1993, the Emmy Awards (three times), two Rose Bowls, the Fiesta Bowl, several NCAA men's and women's basketball tournaments, a Formula One Grand Prix auto race, a heavyweight boxing championship bout (Ali vs. Spinks, 1978), and the 1985 Super Bowl. A 1975 graduate of Pepperdine University in Malibu, Calif., Chris has won more than a dozen regional and national awards for his work. He and his wife, Rebecca, have four children and reside in Redwood City, Calif.Follow on Twitter: editingwhiz

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