RAID Problem Exposes Adobes Achilles Heel
Adobe's activation system conflicts with a few RAID controllers, causing hassles for some individual users. Such concerns should be just as important to the company as its big-picture enterprise goals.Got RAID? If youre running Acrobat 7 with an array, and youre having activation issues, youre not alone. The blogospheres jumping, and an Acrobat customer e-mailed us about the problem, in which Adobes activation scheme mistook his Level 1 RAID systema scheme in which a system stores data on multiple hard drives simultaneously for backup or increased speedas an attempt to install Acrobat on multiple computers. An Adobe customer-service representative told the customer that hed have to get a volume license for Acrobat Pro. After a visit to the Adobe Web site, he did the math: The change would entail at minimum one of the following: 10 Acrobat 7 Pro upgrade licenses; four new Acrobat 7 Pro single-user boxes; or 15 Acrobat 7 Standard upgrade licenses to meet the minimum of 1,500 points required.
In the least-cost scheme, this represented an outlay of $1,200 to $1,500just to enable him to use a single copy of Acrobat 7 on his machine.