Safeharbor Sails Into Data Warehousing

 
 
By eweek  |  Posted 2001-05-28 Email Print this article Print
 
 
 
 
 
 
 

Data Deck can improve customer service and product planning.

Offerings expanded SafeHarbor Technology Corp. has expanded its hosted offerings from Web-based customer service into data warehousing with the launch of its Data Deck service.

Interactions monitored Data Deck provides SafeHarbor customers with the data from their customer interactions as well as analytic tools to improve customer service management and product planning. Customer data is captured across all support channels—Web self-help, e-mail, chat and telephone—and can be sorted by customer, product, division or other categories. Data Deck generates customized reports viewable in a Web browser and downloadable in formats that include Microsoft Corp.s Word and Excel, rich text format, comma-separated values and Crystal Decisions Crystal Report.

Pricing Data Deck is offered—at no additional charge—as part of the Satsop, Wash., companys Semaphore Web-based customer and technical support service. Pricing for Semaphore starts at $18,000 per month.

 
 
 
 
 
 
 
 
 
 
 

Submit a Comment

Loading Comments...
 
Manage your Newsletters: Login   Register My Newsletters























 
 
 
 
 
 
 
 
 
 
 
Thanks for your registration, follow us on our social networks to keep up-to-date
Rocket Fuel