I think the CIOs are starting to understand there are two approaches that they can do. They can align to one vendor or multiple vendors and have multiple strategies, or they can align to a heterogeneous utility computing strategy. Nobody else [besides Veritas] is out there articulating a heterogeneous strategy. Go listen to Oracles messagetheres nothing about what theyre going to do for DB2. IBMs Stinger version of its DB2 database is poking holes in Oracles open-source and grid ambitions, Database Center Editor Lisa Vaas writes. Click here to read more.What application performance management does is start giving the customer the view all the way through, the way the user views the system. You can measure the reliability and availability of the storage and the reliability and availability of the server, but if youre the CFO [chief financial officer] of your company and you call up the CIO and you say, Our financial system running SAP is down, or, Its so slow, my guys cant post any transactions, and we only have 24 hours left in the quarter ... How are you going to respond if the CIO comes up and says, Well, the storage looks like its running 99.9 percent availability. That guy is going to look at you and say, I didnt ask you how the storage pool is doing, the system is too slow! So, you need to take the application users view of it, and you need to drill down through all layers of the stack. And thats what our application performance management technology does, is it does end-to-end application diagnostics to identify performance problems. Click here to read about the companys announcement at Veritas Vision that application performance management system Veritas i3 7.0 will couple more tightly across its software storage product set. IT managers are finding themselves accountable for service levels they may not fully control or properly measure. How can Veritas lend a hand through utility computing? If you look at what the steps are to implement utility computing, number one is discovery. Because every time we talk to a customer about their knowledge of what theyre actually doing, we find that most of them dont even know. In most cases, they dont measure it or the technologies werent there to manage it, but they just didnt think about it. It wasnt a priority. Im not blaming them, Im not saying they made a mistake, but they have a lot on their plate, and its a tough job. I dont take anything away from the complexity of being a CIO in todays world. But what happened during the downturn the past two years was those CIOs for the first time went out and measured how much storage they had, they found out they were at 20 and 25 percent utilization and they had millions in revenue in unused storage capacity. That led to a discovery phasethey start consolidating it and using it, and its become much more of a service at lower costs. Thats why that discovery phase is so critical. So what is your service level? Well, if you dont know, a good place to start is to start measuring your service level, so you know where you need to improve. You may find out in some cases youre operating a service better than what the consumer of your service is willing to spend money on. Its how much am I willing to spend for the service level that meets my requirements, and making sure above and beyond I dont pay for a service level I dont need. Next Page: Bloom talks about Veritas approach to virtualization.
How important is application performance to enabling utility computing?