Cruise Ship Sets Sail With Integrated Tech System - ' Page Two ' (
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DTS will introduce aboard QM2 Ship Partner Shore Excursion Module, which takes advantage of WebSpeed, an OpenEdge client processing technology offering high-transaction volumes for browser-based applications. The program features a Web user interface allowing passengers to examine and book outings directly from their cabins using their interactive TV and the ships billing system.
DTS property management system ties into a digital interactive television application from IDF GmbH. The technology allows guests to download, purchase and choose digital photographs taken during the journey.
Using a TV, guests can get an early peek at and make choices from their dinner menu. They can order breakfast from bed, specifying delivery time, and set a wake-up time to be given by phone, alarm or TV.
"The technology is there; its just coming up with ways to apply it to enhance guest experience [that] is the challenge," said Richman.
To comply with newer federal regulations, Richman said DTS used the OpenEdge platform to build a customized manifest application to accurately track embarkation and disembarkation of every passenger.
"One thing that can be a sour experience if handled incorrectly is how to handle a couple thousand people all coming to [the] ship at [the] same time and having to go through passport, clearance," said Richman. "Capturing all this information in that short period of time with really no margin for error is extremely critical."
