More Scalable Tool Slips BI into Enterprise Front Line
With the update of WebFocus, Information Builders has deepened its commitment to do what just about all BI vendors are now doing: getting business intelligence in the hands of the masses.Information Builders Inc. last week deepened its commitment to do what just about all BI vendors are now doing: getting business intelligence out to the masses. To do that, the New York company put out an update to its WebFocus software that ties in tighter with Microsoft Corp.s Office and Excel, scales better, and integrates with customers existing security instead of coming with its own security infrastructure to add to IT departments workload. The emphasis on integrating with Office and Excel means that the software is thereby usable by people in the tools with which theyre familiar, said Kevin Quinn, vice president of product marketing. "People using these types of systems are not classic users of [BI tools]," he said . "Customer support reps dont run and analyze data. They sit at terminals. If they have a new phone call they need to service, what comes up on their screen is a BI report. They didnt know about it and didnt ask for itits just a part of what theyre doing. They dont have to go out of their way to request an analysis."
Quinn said that WebFocus 5.3s enhanced scalability is pivotal when it comes to getting strategic information out of the hands of managers and into the hands of people who man the front lines of an enterprises operations. "BI in the past was reserved for a few managers in the back office," Quinn said. "Now companies are starting to recognize [the importance of] pushing information out to people at an operational level, that every employee needs to make decisions on a daily level."