JDE customer concerns
J.D. Edwards customers, understandably enough, have many questions to put to both Oracle and PeopleSoft. In the event that Oracles bid is successful, they want to know whether Oracle will value and continue to support J.D. Edwards software. Oracle CEO Larry Ellison has changed his tune on the question multiple times. "[From the press,] we get everything from Oracles going to kill off support of JDE and wont provide development, to No, well support the software moving forward, to Well support it moving forward for a period of time," said Mark Federle, CIO of The Weitz Co. Inc., a Des Moines construction company, and a Quest member. "All those pieces obviously impact if I should upgrade my current investment in JDE, because thats planned for 60 days from now. If the software ultimately isnt going to be supported in a short period of time, it would be illogical at best to make those investments." Quest members overwhelmingly support staying with PeopleSoft ownership over a successful Oracle takeover: Eighty percent of members who responded to an online poll in June were in favor of the PeopleSoft merger. Since then, however, some members, such as Federle, have found much to criticize in PeopleSofts ownership of J.D. Edwards."Thusfar, what [PeopleSoft] seems to indicate is that all [certain] services are being provided already," said Federle. "If that was true, PeopleSoft would offer regional conferences and Web sites that arent administered by their own folksal of which are not currently being offered. PeopleSoft wouldnt indicate those items are free when Im paying multiple hundreds of thousands of dollars for maintenance, of which most of what I get is software updates. We dont have a lot of application questions, and when we do, we tend not to get our problem fixed. We get told, Buy more product, or Yes, thats a known error, and well fix that later."Next page: Will Oracle spin off JDE post-successful takeover?