Study: Many PeopleSoft Users Inclined to Ditch Software Post-Merger - Page 2

By Lisa Vaas  |  Posted 2005-03-04 Print this article Print

"Theres a lot of customers that are very happy [with the latest version of PeopleSofts CRM application]," Kingstone said. "[It] has significant customer interface improvements. You want to make sure Oracle pays attention to the benefit that application brings to the table." Click here to read analysts take on Project Fusion being the death knell for PeopleSoft applications. Where Oracle is going with its newly introduced Customer Data Hub technology is another major concern, Kingstone said, as its a "huge foundational element" for the Fusion product set. At least one analyst, Aaron Zornes, of The CDI (Customer Data Integration) Institute, has charged that Oracles hub architecture is immature and that the only referenceable customers Oracle has are actually running on highly customized versions of an early incarnation of Customer Data Hub technology, Oracle Customers Online.
"Its a very complex issue, when youre talking about CDI," Kingstone said. "Youre talking about bringing it to the next level of embedded business processes: customer hierarchy. Its not an easy problem to solve or an easy product to package. Oracle has to pay attention here."
Of all PeopleSoft customers, those running J.D. Edwards applications, particularly those who run on IBM AS/400 and arent interested in switching to an Oracle-centric platform, are particularly "in a tough spot," the report found, as rising maintenance costs and dwindling service levels remain "a distinct possibility." The Yankee Group recommends that viable options for such customers are either to move to an Oracle infrastructure, implement an ERP solution that runs well on an IBM platform—such as SAP, QAD Inc. or Lawson Software Inc., for example—or remain on their current J.D. Edwards applications and continue to evaluate support options, including paying Oracle for maintenance, choosing a partner or abandoning maintenance altogether. Sources say Oracle executives are preparing to implement a 2 percent increase in annual maintenance fees for PeopleSoft and J.D. Edwards customers. Read more here. Kingstone said that she has no concerns that Oracle will fail to live up to its oft-repeated promises of continuing support, but that doing so will require a diligent amount of customer research to find out what functionality it cant afford to lose as it ramps up Project Fusion. "Theyre very serious" about keeping customers satisfied, Kingstone said. "I have no concerns theyre not going to live up to that. But you want to keep the pressure on." Check out eWEEK.coms for the latest database news, reviews and analysis.

Lisa Vaas is News Editor/Operations for and also serves as editor of the Database topic center. Since 1995, she has also been a Webcast news show anchorperson and a reporter covering the IT industry. She has focused on customer relationship management technology, IT salaries and careers, effects of the H1-B visa on the technology workforce, wireless technology, security, and, most recently, databases and the technologies that touch upon them. Her articles have appeared in eWEEK's print edition, on, and in the startup IT magazine PC Connection. Prior to becoming a journalist, Vaas experienced an array of eye-opening careers, including driving a cab in Boston, photographing cranky babies in shopping malls, selling cameras, typography and computer training. She stopped a hair short of finishing an M.A. in English at the University of Massachusetts in Boston. She earned a B.S. in Communications from Emerson College. She runs two open-mic reading series in Boston and currently keeps bees in her home in Mashpee, Mass.

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