Sun, Oracle Team on Customer Programs
Duo to offer joint migration and consolidation services, trade-in deals and a new support center at Sun headquarters.Sun Microsystems Inc. and Oracle Corp. Wednesday announced three new joint customer programsInfrastructure Consolidation, Oracle E-Business Suite Upgrade and Joint Support Servicesat OracleWorld, in San Francisco. The Infrastructure Consolidation initiative features a program called "Consolidate and Save," which provides joint migration and consolidation services and trade-in offers and which Sun and Oracle say will help customers get better performance, overall availability and investment protection. The trade-in has two components. The first, Oracles Safe Switch programeffective until months endoffers 100 percent trade-in credit on net database licenses from competing vendors. The second, Suns Upgrade Allowance program, slashes up to 30 percent off the price of a new Sun server when trading in older Sun or non-Sun servers. The second customer program, the Oracle E-Business Suite upgrade, involves convincing customers that upgrading to 11i makes sense financially. It features an education program with sizing and configuration tools, services, and facilities. A main component is the Sun Oracle Application Technology Center, an iForce facility in Menlo Park, Calif.at Suns headquarterswhere Oracle/Sun customers can test Oracle applications before deciding to purchase them.
At the heart of the third program, Joint Support Services, is a joint support center also located in Menlo Park. The centerdubbed Joint Escalation Centeris a call center staffed by senior support engineers from Sun and Oracle who will provide 24/7 global assistance with Oracle applications. The Joint Support Services program also features a technical support agreement that enables the companies support teams to work together to resolve customer issues.