Sun, Oracle Team on Customer Programs

By Lisa Vaas  |  Posted 2002-11-13 Print this article Print

Duo to offer joint migration and consolidation services, trade-in deals and a new support center at Sun headquarters.

Sun Microsystems Inc. and Oracle Corp. Wednesday announced three new joint customer programs—Infrastructure Consolidation, Oracle E-Business Suite Upgrade and Joint Support Services—at OracleWorld, in San Francisco. The Infrastructure Consolidation initiative features a program called "Consolidate and Save," which provides joint migration and consolidation services and trade-in offers and which Sun and Oracle say will help customers get better performance, overall availability and investment protection. The trade-in has two components. The first, Oracles Safe Switch program—effective until months end—offers 100 percent trade-in credit on net database licenses from competing vendors. The second, Suns Upgrade Allowance program, slashes up to 30 percent off the price of a new Sun server when trading in older Sun or non-Sun servers. The second customer program, the Oracle E-Business Suite upgrade, involves convincing customers that upgrading to 11i makes sense financially. It features an education program with sizing and configuration tools, services, and facilities. A main component is the Sun Oracle Application Technology Center, an iForce facility in Menlo Park, Calif.—at Suns headquarters—where Oracle/Sun customers can test Oracle applications before deciding to purchase them.
At the heart of the third program, Joint Support Services, is a joint support center also located in Menlo Park. The center—dubbed Joint Escalation Center—is a call center staffed by senior support engineers from Sun and Oracle who will provide 24/7 global assistance with Oracle applications. The Joint Support Services program also features a technical support agreement that enables the companies support teams to work together to resolve customer issues.
The two companies collaboration around Oracle9i Real Application Clusters on the SunPlex platform is a key component of the Infrastructure Consolidation initiative. In fact, the customer programs announcement was delivered as part of a keynote given by John Gage, chief researcher and director of Suns Science Office, in which he focused on the 20-year anniversary of joint collaboration between Oracle, of Redwood City, Calif., and Sun. Doug Kennedy, Oracles vice president of Platform Alliances, System Platforms Division, described the relationship as an influence on Oracles product stack innovations. "Our long-standing relationship has been successful as a result of Oracle and Suns shared vision and strong commitment to offer customers high value and complete solutions," he said. "Weve innovated and refined solutions around the entire Oracle product stack, from Oracle E-Business Suite to Oracle9i Real Application Clusters on Sun." (Editors Note: This story has been updated since its original posting.)
Lisa Vaas is News Editor/Operations for and also serves as editor of the Database topic center. Since 1995, she has also been a Webcast news show anchorperson and a reporter covering the IT industry. She has focused on customer relationship management technology, IT salaries and careers, effects of the H1-B visa on the technology workforce, wireless technology, security, and, most recently, databases and the technologies that touch upon them. Her articles have appeared in eWEEK's print edition, on, and in the startup IT magazine PC Connection. Prior to becoming a journalist, Vaas experienced an array of eye-opening careers, including driving a cab in Boston, photographing cranky babies in shopping malls, selling cameras, typography and computer training. She stopped a hair short of finishing an M.A. in English at the University of Massachusetts in Boston. She earned a B.S. in Communications from Emerson College. She runs two open-mic reading series in Boston and currently keeps bees in her home in Mashpee, Mass.

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