Desktops and Notebooks: Bomgar B200 Update Speeds Remote Support, Adds Mac Detail

 
 
By Cameron Sturdevant  |  Posted 2009-05-15 Email Print this article Print
 
 
 
 
 
 
 
 
Version 10.3 of the Bomgar B200 remote support appliance speeds access to support representatives and increases the amount of detail shown for Mac systems. A click-to-chat button that can be permanently installed on end-user systems makes it possible to immediately chat with a remote support representative without first downloading the entire software component that enables remote keyboard-video-mouse sharing. Users with a basic procedural question can be quickly dealt with over chat instead of engaging in a longer, more involved full remote control session.
 
 
 

Bomgar B200 Update Speeds Remote Support, Adds Mac Detail

The latest software revision (10.3) for the Bomgar B200 remote support appliance speeds access to support representatives and increases the amount of detail shown for Mac systems. A "click-to-chat" button that can be permanently installed on end user systems makes it possible to immediately chat with a remote support representative without first downloading the entire software component that enables remote keyboard-video-mouse sharing. Users with a basic procedural question can be quickly dealt with over chat instead of engaging in a longer, more involved full remote control session.By Cameron Sturdevant
Bomgar B200 Update Speeds Remote Support, Adds Mac Detail
 
 
 
 
 
Cameron Sturdevant Cameron Sturdevant is the executive editor of Enterprise Networking Planet. Prior to ENP, Cameron was technical analyst at PCWeek Labs, starting in 1997. Cameron finished up as the eWEEK Labs Technical Director in 2012. Before his extensive labs tenure Cameron paid his IT dues working in technical support and sales engineering at a software publishing firm . Cameron also spent two years with a database development firm, integrating applications with mainframe legacy programs. Cameron's areas of expertise include virtual and physical IT infrastructure, cloud computing, enterprise networking and mobility. In addition to reviews, Cameron has covered monolithic enterprise management systems throughout their lifecycles, providing the eWEEK reader with all-important history and context. Cameron takes special care in cultivating his IT manager contacts, to ensure that his analysis is grounded in real-world concern. Follow Cameron on Twitter at csturdevant, or reach him by email at cameron.sturdevant@quinstreet.com.
 
 
 
 
 
 

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