Dell Adds Service to Online Sales
As a sign of the changing times, Dell Computer has decided it's not enough to sell PC hardware online anymore.As a sign of the changing times, Dell Computer has decided its not enough to sell PC hardware online anymore. It will provide services and systems preconfigured down to the applications theyre running. Customers "are used to Dell coming at you talking products. Were trying to elevate our approach to corporations. Heres the next step of Dells enterprise solution," said Dave Kersten, director of Enterprise Systems Group alliances at Dell.
Dell is partnering with i2 Technologies, Microsoft, Oracle and SAP to provide factory integration of their applications on Dell hardware. A customer may order, for example, a Dell System running Windows and Microsofts SQL Server 2000 database system, Exchange 2000 mail server, Commerce Server for electronic commerce or BizTalk eXtensible Markup Language server, said Terri Mirka, senior manager of enterprise services marketing.