Losing Market Share
Losing Market Share Yet investors seem to be taken with HPs strategy, betting that in the short term it can cut costs faster than it loses business, resulting in higher profits. That appears to be working for now, but the bigger problem HP faces is that it is still losing market share to Dell in computers.Consider what happened to HPs PC business. For a brief moment after acquiring Compaq, HP was the number one PC seller in the world, but Dell quickly passed HP, probably for good.HP now looks like the mirror image of IBM, with hardware comprising 65 percent of revenues, and software and services just 18 percent. (Hugely profitable printing supplies make up much of the remainder.) But without a strong portfolio of software or enterprise services, all HP has to offer in servers is price/performance, a game it cannot win against Dell. And looming ahead is Dells plan to take on HPs golden gooseprinting. Sun Microsystems believes it can fight on all fronts. On the one hand, it is trying to be the Singapore Airlines of the computer industry: a boutique provider of special-purpose computers and softwaresuch as powerful engineering workstations and serversthat some customers will pay more for. At the same time, Sun thinks it can compete directly against Dell with low-priced, general-purpose Linux servers. This is the same mistake the airlines made: thinking they can run both a high-priced and a low-cost airline at the same time. Its as if Singapore Airlines were to try to compete against Southwest on the Houston-to-Phoenix route. It cant be done. Like Southwest, Dell has dramatically altered the landscape of the computer industry. To compete against Dell in computers, and increasingly in other parts of the hardware business, older firms are being forced to become more efficient, or get out and find other ways to meet their customers needs. IBM is the one firm that has figured this out. The question for HP and Sun is whether they will follow suit, or go the way of United Airlines. Eric Nee, a longtime observer of Silicon Valley, has served in a variety of editorial positions at Forbes, Fortune and Upside magazines.