10 Cool CRM Developments - Human Services Serviced
State of Oregon Tracks Medicaid Claims
The State of Oregon Department of Human Services used SugarCRM to manage Medicaid claims for more than 35,000 health-care providers in the state. The department moved from managing 60,000 paper-based claims a month to less than 50 a month--and achieved HIPPA (Health Insurance Portability and Accountability Act) compliance along the way.
With the advent of CRM (customer relationship management) as a development platform-