10 Things You Should Know About SAAS - What Service Agreement?

 
 
By eweek  |  Posted 2007-10-31 Email Print this article Print
 
 
 
 
 
 
 
 
Software as a service is no longer a fringe service model. Here are some facts about SAAS as it's being implemented today.

By Renee Boucher Ferguson

 
 
 
Sixty-five percent of SAAS deals have no SLA (service-level agreement) attached to them. That means customers are dependent on the good graces--and data centers--of vendors.
10 Things You Should Know About SAAS - What Service Agreement?
 
 
 
 
 
 
 
 
 
 
 

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