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By Paula Musich  |  Posted 2003-05-05 Print this article Print

The company gathers inventory data on airline seats, hotel rooms and rental cars from a variety of sources and makes it available to its Web clients. "A lot of those travel Web sites where we get information from have different sizes of servers, different amounts of bandwidth available. Were not always able to get to them. Service Level Manager allows us to make sure those sources are available for us to collect data and then distribute it to our customers. Our system using AmberPoint can have greater assurance that the information is available," he said. AgentWare is also using the performance metrics that the tool collects to create Service Level Agreements with customers and ensure that it is in compliance with those SLAs. It also helps technical operations personnel to better troubleshoot performance problems, and as its services ramp up, AgentWare will use the tool for capacity planning.
The AmberPoint SLM is made up of agents that collect basic information, and a server that aggregates and processes that information and evaluates it for trends. The agents can run as proxies into the target applications such as PeopleSoft or SAP, or they can be plugged directly inside the container of the application server running the Web service.
"The whole system is designed to work non-invasively. We can do management of the Web service without recoding the Web service, changing the headers or what have you. From a single SLM system I can manage all the components of the Web service Im involved with," described Anjan Mitra, senior product manager in Oakland. The tool is intended for three types of users: Web developers, technical operations staff and marketing or line of business managers responsible for Web services applications. Each can interact with the system in a customized fashion. AgentWares Ottolenghi believes AmberPoints tools excel at working well together across different platforms. AmberPoint SLM is available next month and starts at about $50,000. Latest Stories by Paula Musich:


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